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Cancellation Policy

Your appointments are extremely important to all of us at Modern Priscilla. Please be mindful that we strategically allocate enough time for your appointment. It is our privilege to provide the best quality of service and smooth transition between clients. To ensure that clients don’t miss out we do require a minimum of 24 hours notice for all appointment cancellations or changes. We will send appointment reminders through text message or email 3 days in advance of your appointment date and try our absolute best to confirm your appointment times well in advance to help you avoid any cancellation fees. Failure to provide us with more than 24 hours notice for an appointment change will result in a $50 cancellation fee being charged.

We ask that you please arrive promptly for your appointments. If you are running late, a phone call would be appreciated. Your treatment time may need to be shortened or rescheduled to avoid inconvenience to other clients. Thank you for your understanding.

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Gift Cards

Our Gift Cards are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party. Our Gift Certificates may be used on any service or product except for Cosmetic Injections/Fillers with any Medical Professional.

 

 They must be presented at time of treatment to be valid – we are unable to honor lost or stolen vouchers. Gift Certificates can be purchased in the clinic or via our website. Clients who do not show or cancel their treatment within 24hrs will forfeit their voucher or be required to pay our $50 cancellation fee.

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Products

All of our retail products are provided by authentic skincare companies. They are regularly changing on our shelves so the expiry date is well ahead. We will prescribe a product that is most suitable to your skin type and needs. If you do have any questions or concerns about a purchased product we ask that you contact us directly.

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Return Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase was delivered, unfortunately, we can't offer you a refund or exchange. 

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at info@modernpriscilla.net with pictures of the damaged items. Upon the receipts of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item. 

Lost or Stolen Packages
Modern Priscilla is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Modern Priscilla will confirm the deliver to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.